Contact Us
FairFX contact details
If you have questions they could be covered by our "Frequently Asked Questions" (FAQ) section so please check this first.
If you still need to contact us then please e-mail us a enquiries@fairfx.com. Our dedicated Customer Service team respond to e-mails to this address 7 days a week, 365 days a year. If you e-mail us during normal office hours you should normally receive a reply on the same day and we will always reply within 2 working days.
We prefer to use e-mail for enquiries to ensure that all our customers receive a quick response directly from the expert in-house FairFX Customer Service team. We do have several FairFX telephone services that you can use to top-up, get your balance, or get your PIN. Finally, there is an Emergency number to report a lost or stolen card. These numbers are all automated and are available 24 hours a day, 7 days a week, 365 days a year. All are listed below.
| Automated top-up and balance enquiry line | 020 7107 1206 (full details)(Standard UK landline call charges apply) |
| SMS top-up and balance service | 60040 (full details)(costs) |
| Get PIN/PIN reminder | 0871 990 0502 (remember to activate your card here first, calls cost 10p per minute plus network extras) (from overseas instead call +441244 779900) |
| Emergency lost and stolen line (Available 24hrs a day, 365 days a year) | 0800 0835284 (free from most UK landlines) or 0845 603 2378 ("local" call charges from UK landlines apply) or +441159 577420 from overseas (local charges apply) |
If you prefer, you can of course write to us at the following address:
FairFX Plc
2nd Floor, Marc House
13-14 Great St. Thomas Apostle
London, EC4V 2BB
