My Experience Of Using My FairFX Currency Card Abroad – May 2009

FairFX came to my attention when they were quoted in the MoneyMail for something the company had commented on. I decided to do some research and see who they were. I am just the average bloke, mid 50’s retired and enjoy holidays abroad. It has always bugged me that commission was charged twice on Traveler’s Cheques, the ‘safe way’ of using your own money abroad and the Travel Companies exchange rates, whilst commission free, were not that friendly to the customer in relation to the exchange rate to someone like me. I seemed to lose out every way.

FairFX appeared to offer me a service with a good rate of exchange, commission free and with a built in safety feature, that I was unlikely to need but was available.

I loaded my card and went off to Rhodes for a couple of weeks. On my first transaction I had not withdrawn enough money to pay for the items I wished to purchase and had to go back to the ATM near the supermarket. Somewhere between the ATM, the Supermarket and the apartment in the hotel I lost my FairFX card. I was, at that time, unaware of my loss.

When I was packing to return to the UK I noted the loss of my FairFX card. I contacted the company by e-mail at the earliest opportunity the following day. Within a couple of hours of notifying the company I had a personal response from an employee telling my card would be replaced. I was concerned there may have been fraudulent transactions on the card so I replied to the employee itemising my use of the card, time, locations, amounts and asked if there had been any unauthorized use. Within the hour the employee assured me the only transactions logged were those made by me.

It was an enormous relief to not only me but also my wife to know our cash was safe. If I had lost that amount of money in cash I would have been seriously annoyed with myself and it would have been a financial set back to us both.

I cannot praise the FairFX concept or the customer relations high enough. They are a shining example of how to run a business, keep the customer satisfied and their money safe. A Gold Standard class service.

Cliff Russell

Angus

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Thursday 28 May 2009, 04:25pm

Tags: testimonials