Nowadays we all seem to ready to complain about poor service, but not so keen to recognise good or even exceptional service

I just wanted to express my thanks for helping me with my application for a currency card.

The application process wasn't straightforward (things never seem to be with me) as I failed the initial security checks. However, my application was processed again and this time I passed - hooray.

Then I had trouble loading the card with funds - again we managed to find a way around it and then today, my card arrived. I am heartily relieved at that one as I was fearful it would arrive after I had left for my holiday!

However, throughout all of this, the staff over there have been particularly helpful and exceptionally courteous and for that I would like to say "thank you". I have received replies to my queries outside of the normal banking 9-5 and my change of address request today was actioned in what seemed like minutes.

Nowadays we all seem to ready to complain about poor service, but not so keen to recognise good or even exceptional service.

I will certainly use you again in the future (no need to panic, I now have my card!!) and will certainly recommend you to others.

Kind regards

Jane

Worcestershire

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Wednesday 10 June 2009, 05:28pm

Tags: testimonials