We hope that you never have to complain about our products or services, however, we accept that on some occasions things can go wrong. Where we're at fault, we want to put things right as quickly as possible and will apologise to you.
In the first instance
Complaints may be made via several methods:
Please provide us with your name and email address registered with us and the reason for your concern. Also include as much relevant information as possible to assist us. We will try to resolve your problem whenever possible within 24 hours.
If we are unable to resolve the matter within 24 hours we will record this as a formal complaint within our internal complaints procedure to be dealt with as follows:
Financial ombudsman service details
Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Telephone: 0300 123 9 123