Platform and account upgrade: The ‘new’ FairFX

Euan Robb

In 2007, FairFX was founded on the basis of getting holidaymakers and travellers a better deal on their travel money and foreign exchange through the latest technological advances.

Travellers were (and still are) charged excessive fees with unattractive exchange rates by traditional FX providers. At FairFX, we’re always developing innovative solutions to help our customer’s money go further.

The “new” FairFX is the latest step. The upgraded platform offers our customers new features and improved functionality, with the ability to hold up to 20 different currencies on a single card (with new optional virtual cards available). This means that our customers can pay with FairFX in more local currencies than ever before, further avoiding conversion charges and reducing the amount of plastic issued - better for you and the planet.

Your convenience and experience are important to us, with our new app introducing several new changes and platform improvements such as transaction filtering, statement generation, a new international payments tool, and more.

It’s the same FairFX you know and love - new and improved.

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Why does my FairFX sign-in screen look different?

If you registered for a FairFX account before 24th August 2023 and have not manually upgraded to the new FairFX online platform, you may notice that your sign-in page looks different.

Please note: If your card number starts with 5392, 5339, 5195, 5313, or 5223, your account was registered before 24th August 2023.

If your sign-in page looks different, your account may have been automatically upgraded to our new platform, with all funds held in your previous FairFX account, mobile app, and cards automatically moved across to your “Account balance” within the new FairFX platform and mobile app.

All FairFX cards (including Linked cards) previously associated with your account will have been cancelled and will need to be reordered within the new platform. This can easily be done from either a desktop or our new mobile app, titled "FairFX" (available from the App Store and Google Play Store).

We apologise for any inconvenience this may cause.

Please note: If your address has recently changed and you did not update it on your account, please contact us before ordering a new card within the new platform.

What's new?

New mobile app

  • With our new mobile app, easily manage your spending money on the go in more local currencies than ever before. Available on the App Store and Google Play Store.

20 currencies available

  • Top up your FairFX card(s) with 20 different currencies at great rates and spend in over 190 countries around the world, wherever Mastercard is accepted.*
  • Supported currencies: GBP, EUR, USD, AUD, CAD, CHF, CZK, DKK, HKD, HUF, ILS, JPY, NOK, NZD, PLN, RON, SEK, SGD, TRY, and ZAR.

Instant-issue virtual cards

  • Get instant access to virtual multi-currency and Linked FairFX cards, ready to spend whenever you are.

New card design

  • A sleek new card design will be released with the new platform, replacing our previous designs for all FairFX cards.

Transaction filtering

  • Filter all your transactions and view by specific card or user

Transaction search functionality

  • Find specific transactions easily and seamlessly

Digital wallet payments

  • Pay with your FairFX card using your personal devices such as smartphones, smartwatches, and more. Apple Pay, Google Pay, and Samsung Pay payments available exclusively to ‘Standard’ account customers

What steps do I need to take?

When prompted, either by email or within the current platform, follow the provided instructions to upgrade your FairFX account and download the new FairFX app (available in the App Store and Google Play store).

Following instructions will automatically move all funds to your new account with the same contact information and login details. When your new account is created, your current Currency Card will need to be reissued and you will have the option to choose between a physical or a virtual card.

  • If you choose a virtual card, it’ll be issued straight away, ready for you to use. 
  • If you choose a physical card, we’ll process the order and have it delivered to you within 5 working days. However, from the moment you order a physical card, we’ll issue you a virtual version to start using at home or abroad straight away while you wait for your physical card to arrive. Once the physical card is activated, the virtual card will be cancelled.

Notable changes

Any existing Linked cards on your current account won’t be moved over to the new platform and will be cancelled. If you would like to continue using Linked cards, you’ll need to follow the required steps to recreate them and have them reissued within the new platform.

Linked Cards will no longer have specific colours that represent their functionality. However, we’re excited to be releasing a new card design that will cover both personal and Linked cards.

Any existing Beneficiaries on your current account will not be moved over to the new platform. If required, all Beneficiaries will need to be set up again on the new FairFX platform.

How we keep your money safe

We hold your funds in specially designated, safeguarded bank accounts, which keep your funds separated from our other assets. This means your funds are protected, however the FairFX account does not fall under the Financial Services Compensation Scheme. Please see FAQs for more details.

We’re thrilled to have you on board and we hope you’re as excited as we are about what’s to come.

*For spending outside of the 20 supported currencies, an out-of-currency fee will be applied. For out of currency transactions, the exchange rate applied will be the Mastercard Daily Settlement Rate. Please see FAQs for more details.

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