Business
Personal
About
Support

Contact

We’re here to help

Our friendly, UK-based customer service team is always on-hand to give you real, human support. All calls are charged at your standard network rate.

FairFX customer service illustration

Frequently asked questions

See our FAQ's

Right Arrow

General enquires

See contact details

Right Arrow

International payments

See contact details

Right Arrow

Travel money

See contact details

Right Arrow

General enquiries

For help with your currency card, travel money or online international payments, use one of the options below.
FairFX email illustration

E-mail

Our team is available on help@fairfx.com 7 days a week, 365 days a year. Currently abroad? You can use abroad@fairfx.com to get in touch with us.

FairFX live chat illustration

Live chat

Our secure live chat service is run by our friendly customer service team and is available from Monday to Friday, 09:00 - 17:00.

Start live chat

FairFX call us illustration

Call us

Get in touch on +44 (0)20 7778 9300. This line is open Monday to Friday, 09:00 - 17:00 (excluding bank holidays).

International payments

To speak to your account manager or another one of our currency experts about making large or complex international payments, use the contact information below.
FairFX email illustration

E-mail

personalfx@fairfx.com
Monday to Thursday, 08:30 - 17:30
Fridays, 08:30 - 17:00
FairFX call us icon

Call us

+44 (0)20 7778 9350
Monday to Thursday: 08:30 - 17:30
Fridays: 08:30 - 17:00

Travel money

FairFX email illustration

E-mail

travelmoney@fairfx.com
‍Monday to Friday, 8:30am - 5:00pm
FairFX call us icon

Call us

+44 (0)20 7778 9300
‍Monday to Friday, 9:00am - 5:00pm

Visit our store

Visit our store in central London to buy, collect or sell travel money.

For businesses too

From international payments and expense management, to foreign exchange platforms for brokers, we offer expert business services through Equals Money, part of the Equals Group.
Business contact info

Our offices

Vintners’ Place (Head Office)

3rd Floor, Vintners' Place
68 Upper Thames Street
London EC4V 3BJ

Get directions

Right Arrow

Chester

Poulton House, Bell Meadow Business Park
Park Lane
Chester CH4 9EP

Get directions

Right Arrow

Leadenhall

145/146 Leadenhall Street
2nd Floor
London EC3V 4QT

Get directions

Right Arrow

Los Angeles

1240 Rosecrans Avenue
120 Manhattan Beach
CA 90266 – USA

Get directions

Right Arrow
FairFX logo
Our apps
Products
Currency Card Linked Cards Travel money International payments Business Developer portal
About
About FairFX Blog Careers Investors
Support
FAQs

Live chat

Contact Service status
Products
Currency Card Linked Cards Travel money International payments Business Developer portal
About
About FairFX Blog Careers Investors
Support
FAQs Live chat Contact Service status
Our apps
App store button Google Play button
Part of the Equals Group logo
Terms & conditions
Privacy policy
Cookie policy
Modern slavery statement
Modern slavery statement
FairFX PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ.  FairFX PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX PLC Currency Card is issued by Valitor Payment Services Ltd pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.