Contact Us

Let us help you move your money.

Let us help

If you have a question, suggestion or are unsure of anything, please do not hesitate to contact us.

We will aim to get back to you within 24 hours.

General Enquiries

You can contact customer services between 08:30 and 17:00 from Monday to Friday (excluding bank holidays).

Alternatively, our dedicated team respond to e-mails during office hours; 7 days a week, 365 days a year.

Customers Abroad

Customers that are currently abroad should email our Abroad Team.

If you email us outside of normal UK working hours, we will ensure your enquiry is dealt with first thing the next morning.

Money Transfers

For international payment enquiries, feel free to give us a call.

Our payments team is available Monday – Friday, 8:30 – 17:30.


Please note that the following numbers are available 24 hours a day, 7 days a week.

Lost / Stolen Currency Cards

+44 (0) 1753 775 961

Calls are charged at your standard network rate.

Available 24 hours a day, 365 days a year.

Get PIN / PIN reminder

+44 (0) 1244 779 900

You must activate your card before calling this line.

Calls are charged at your standard network rate.

Write to Us

FairFX Plc, 3rd Floor, Vintners' Place 68 Upper Thames Street, London, EC4V 3BJ