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We’re here to help

Our friendly, UK-based customer service team is always on-hand to give you real, human support. All calls are charged at your standard network rate.

Before getting in touch, you might want to check our list of FAQs to see if your query has already been answered.

Our FAQs
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General enquiries

For help with your currency card, travel money or online international payments, use one of the options below.
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E-mail

Our team is available on help@fairfx.com 7 days a week, 365 days a year. Currently abroad? You can use abroad@fairfx.com to get in touch with us.

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Live chat

Our secure live chat service is run by our friendly customer service team and is available from Monday to Friday, 09:00 - 17:00.

Start live chat

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Call us

Get in touch on +44 (0)20 7778 9300. This line is open Monday to Friday, 09:00 - 17:00 (excluding bank holidays).

International payments

To speak to your account manager or another one of our currency experts about making large or complex international payments, use the contact information below.
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E-mail

dealingdesk@fairfx.com
Monday to Thursday, 08:30 - 17:30
Fridays, 08:30 - 17:00

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Call us

+44 (0)20 7778 9350
Monday to Thursday: 08:30 - 17:30
Fridays: 08:30 - 17:00

For businesses too

From international payments and expense management, to foreign exchange platforms for brokers, we offer expert business services through Equals Money, part of the Equals Group.
Business contact info

Travel money store

Visit our City Forex store in central London to buy, collect or sell travel money.

Our offices

Vintners’ Place (Head Office)

3rd Floor, Vintners' Place
68 Upper Thames Street
London EC4V 3BJ

Get directions

Chester

Poulton House, Bell Meadow Business Park
Park Lane
Chester CH4 9EP

Get directions

Leadenhall

145/146 Leadenhall Street
2nd Floor
London EC3V 4QT
Temporarily closed

Get directions

Los Angeles

1240 Rosecrans Avenue
120 Manhattan Beach
CA 90266 – USA

Get directions
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FairFX PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ.  FairFX PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX PLC Currency Card is issued by Valitor Payment Services Ltd pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.