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We’re here to help

Our friendly, UK-based customer service team is always on-hand to give you real, human support.

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Frequently asked questions

See our FAQ's

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General enquiries

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International payments

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Travel money

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General enquiries

For help with your currency card, travel money or online international payments, use one of the options below.
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E-mail

Our team is available on help@fairfx.com 7 days a week, 365 days a year. Currently abroad? You can use abroad@fairfx.com to get in touch with us.

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Live chat

Our secure live chat service is run by our friendly customer service team and is available from Monday to Friday, 09:00 - 17:00.

Start live chat

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Call us

Get in touch on +44 (0)20 7778 9300. This line is open Monday to Friday, 09:00 - 17:00 (excluding bank holidays).

International payments

To speak to your account manager or another one of our currency experts about making large or complex international payments, use the contact information below.
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E-mail

personalfx@fairfx.com
Monday to Thursday, 08:30 - 17:30
Fridays, 08:30 - 17:00
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Call us

+44 (0)20 7778 9350
Monday to Thursday: 08:30 - 17:30
Fridays: 08:30 - 17:00

For businesses too

From international payments and expense management, to foreign exchange platforms for brokers, we offer expert business services through Equals Money, part of the Equals Group.
Business contact info

Our offices

Vintners’ Place (Head Office)

3rd Floor, Vintners' Place
68 Upper Thames Street
London EC4V 3BJ

Get directions

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Chester

Poulton House, Bell Meadow Business Park
Park Lane
Chester CH4 9EP

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Leadenhall

145/146 Leadenhall Street
2nd Floor
London EC3V 4QT

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Los Angeles

1240 Rosecrans Avenue
120 Manhattan Beach
CA 90266 – USA

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FairFX is a trading style of Equals Money PLC (Registered in England & Wales No. 05539698). Registered Office: 3rd Floor, Vintners’ Place, 68 Upper Thames St, London, EC4V 3BJ. Equals Money PLC is authorised and regulated by the Financial Conduct Authority to provide payment services (FCA No. 488396). The FairFX Currency Card is issued by Valitor Limited pursuant to licence by Mastercard International Inc. Valitor Limited is authorised by the Financial Conduct Authority to conduct electronic money service activities under the Electronic Money Regulations 2011 (FCA No. 900688). Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.