We take the privacy of our customers and the visitors to our site very seriously; if you want to know more about cookie management, we provide an explanation and links to more information on how you can manage cookies in your browser, below.
We provide specific details about the cookies we use and the reasons for using these cookies to enable site visitors to make an informed decision and thus provide informed consent.
If you don’t want to dig into the details, then our high level reasons for using cookies might provide you with enough information to continue happily using our site, they include:
For details on the cookies we use across FairFX sites and why we use them please read below.
Cookies can expire at the end of a browser session (from when a user opens the browser window to when they exit the browser) or they can be stored for longer.
Session cookies – Allow websites to link the actions of a user during a browser session. They may be used for a variety of purposes such as remembering what a user has put in their shopping basket as they browse around a site. They could also be used for security when a user is accessing internet banking or to facilitate use of webmail. These session cookies expire after a browser session so would not be stored long term. For this reason, session cookies may sometimes be considered less privacy intrusive than persistent cookies.
Persistent cookies – Are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site (or in some cases across different websites) to be remembered. Persistent cookies may be used for a variety of purposes including remembering users’ preferences and choices when using a site or to target advertising.
Whether a cookie is ‘first’ or ‘third’ party refers to the website or domain placing the cookie.
First party cookies in basic terms are cookies set by a website visited by the user - the website displayed in the URL window.
Third party cookies are cookies that are set by a domain other than the one being visited by the user. If a user visits a website and a separate company sets a cookie through that website this would be a third party cookie.
You can control what cookies can be set on your computer. For more information on specific requirements please refer to your web browser help file or for more information please check here.
The following list provides a comprehensive overview of the Cookies used on our site and what tool or technology each is used for and why we are using each tool.
If you do not agree to such use, please see the Managing Cookies section for details on how to adjust your settings.
We will update this list as we make changes to the shopping experience on our websites, mobile website and mobile applications.
|Cookie ID(s)||Associated Solution/Technology||Why we are using the Cookie|
|fx_session||FairFX Application||Used to track a user through the site, in particular to save information about their shopping basket and if they are logged in or not|
|FairFX Application||Used to track the sessions of non-logged-in customers used for troubleshooting purposes|
|ui-tabs-3||FairFX Application||Part of jQuery UI. Stores the last tab a user looked at on their account page so it can be reloaded when they go back|
|CookieConsent||FairFX Application||Stores the user's cookie consent state for the current domain|
|fxfca||FairFX Marketing||Used to track first contact attribution to identify affiliate referred customers so that we can credit affiliates marketing partners|
|fxrefer||FairFX Marketing||Used to identify who referred a customer to FairFX so we can credit affiliates marketing partners|
|AWSELB||trackedweb.net||Used to distribute traffic to the website on several servers in order to optimise response times|
|JSESSIONID||New Relic||Used for App performance analytics. Preserves users states across page requests|
|Google – Universal Analytics||We use Google Analytics to help us understand how visitors navigate to and through our website. These cookies enable the function of Google analytics. This service helps us evaluate how long customers spend visiting different pages and how often they return to our website. Google Analytics also helps our marketing colleagues to work out the effectiveness of our digital marketing campaigns which feeds into the commercial relationship held with Google.
We also use the UserID feature of Google Analytics to to more accurately identify a user across all the devices they use to access your site and help us optimise customer experiences.
You can find out how to opt out of these cookies here.
|Visual Website Optimiser||We use a Visual Website Optimiser (VWO) for observing, testing and optimisation our website.
|WOW analytics||WOW Analytics is a tool that we use to identify the business or organisation that website visitors belong to, based on a reverse IP Lookup. Cookies used by WOW store information about your current web browsing session (pages viewed, time on site etc) and the dates and times of previous website visits.|
|YouTube||YouTube uses a unique ID to keep statistics of what videos from YouTube the user has seen.|
|DoubleClick||DoubleClick may be used for online advertising and targeting users to improve the relevance of adverts.|
|Nanorep||Nanorep provides personalized self service help and guidance on our site and accessible at any moment of need during the customer's digital journey.|
|Audience Science||Behavioural Advertising|
utm_medium - data from dm_i
utm_source - data from dm_i
utm_campaign - data form dm_i
dmSessionID - session generated
dm_i - Dotmailer identification data
recordID - User identification record
|Dot mailer||Dot mailer is our Email marketing platform we use a cookie to track users to our site from emails that we send.|